New and Returning Clients:
Once we receive your service request form, we will match you with a provider based on your preferences, the provider's availability, and your insurance coverage.

We aim to pair everyone with a provider within 24 business hours of receiving a service request. However, this timeline may change if additional information is needed to complete your verification.

Once a provider has been identified:

Currently, our providers manage their own scheduling and will contact you using the information you provided to arrange your intake session.

This initial contact is for scheduling purposes and will occur within 24 business hours of being paired with a provider.

If you feel that the provider you've been paired with isn't the best fit, please let our team know, and we'll work to match you with another provider.

Now you are scheduled: 

Once you’ve been scheduled with a provider, you will receive a welcome email from our team, along with a link to create an account in our client portal. Please take a moment to read your welcome email and complete the portal registration.

Within the portal, you will find your intake paperwork, which is required prior to your intake session. 

During care you will find the portal to be a helpful too in viewing past and future sessions, payment information and to securely receive paperwork from our admin team and your provider. 

If you need help accessing your portal, please contact us at intakes@reallifecounseling.us

If we are unable to pair you with one of our providers: 

In the event that we are unable to meet your needs at this time, we will contact you and provide resources to other organizations. Additionally, you are encouraged to submit another request form after 30 days to check if our availability has changed.

Real Life Counseling may also refer you to our sister company, Real Life Community Behavioral Health.